Shipping policy

Where we ship

We ship wireless mice and portable Bluetooth speakers from Poland to addresses inside the European Union and to other destinations offered at checkout. If a delivery address cannot be served, the option is not shown and the order cannot be placed for it.

Order processing: 1 to 3 business days

Orders are processed within 1 to 3 business days after payment is confirmed. Orders placed at a weekend or on a public holiday begin processing on the next business day. A confirmation email with the tracking number is sent as soon as the parcel is handed to the carrier.

Estimated delivery: 15 business days

Delivery is estimated at 15 business days from dispatch. Most European Union addresses are reached sooner; the estimate covers the slower end of the carrier's range. Tracking is included with every shipment and is updated by the carrier, not by us.

Shipping cost is calculated by distance

The shipping cost for your order is calculated at checkout from the delivery address and the size and weight of the parcel, so it reflects the distance the parcel travels. The amount is shown before you pay and nothing is added afterwards.

Damaged parcels: within 48 hours

If the parcel arrives damaged, keep the packaging and contact info@kestrelcloth.shop within 48 hours of delivery with photographs. We replace the item or refund it in full, including the shipping cost, and we cover the return.

Lost parcels: within 7 days

If the tracking has not moved for 7 days past the estimated delivery date, write to info@kestrelcloth.shop with the order number. We open a trace with the carrier; a parcel confirmed lost is replaced or refunded in full.

Address changes

Write to us as soon as you notice a wrong delivery address. We can change it while the order has not been dispatched; after dispatch the carrier's redirection rules apply.